Website Terms and Conditions for Supply of Services to Businesses


These terms and conditions for supply of services to other businesses online state the basis on which we BIRMINGHAM ENTERPRISE COMMUNITY CIC will supply services to our business customers.


Please read them carefully, especially section 8 (liability).




We are a company incorporated and registered in England and Wales with company number 11954664 whose registered office is at Alpha Works, Alpha Tower Suffolk Street Queensway, Birmingham, West Midlands, England, B1 1TT. We’re called ‘the Supplier’ in this agreement). In case you need it our VAT Number is 404 8773 85.


You’re called ‘the Customer’ in this agreement. You are the individual, firm, company or other organisation which places an order via the Supplier’s website (the Website) (the Order).


1. Agreed Terms

It is agreed that:


1.1.         If any word, phrase or explanation used within this agreement is not clear, it will be defined and interpreted according to the definitions and interpretations set out below:




Acts, Legislation: or other similar references shall include any updates and or amendments to the same.


Charges: the charges payable by the Customer to the Supplier according to the terms of this Contract.


Customer: the individual, firm, company or other organisation stated on the Order.


Customer Materials: any materials or information which the Customer provides to the Supplier in relation to the supply of the Services.


Order: the order placed by the Customer on the Website.


Services: the services set out in the Services Specification which the Supplier is to supply according to the terms of this Contract.


Services Specification: the description of the Services supplied by the Supplier on the Website at the time the Customer places the Order.


Written: and any similar expression, includes e-mail.


1.2.         It is also agreed that:


a.  The Customer wishes to acquire services described in the Order (Services) and the Supplier wishes to supply them to the Customer, on the terms and conditions set out in this agreement (Terms).


b.  The Supplier shall only supply Services to the Customer on these Terms. (Terms can only be varied in writing signed by an authorised officer of the Supplier).


c.  The Customer should follow the instructions on the Website in order to place the Order. The Customer is responsible for ensuring that the terms of the Order are complete and accurate so please check these carefully and make any amendments to any errors as

required before placing your Order.


d.  Any Orders placed by the Customer are offers for the purchase of the Services on the basis of these Terms.


e.  On receipt of an Order from the Customer, the Supplier will issue an acknowledgement of the Order so that the Customer knows that the Order has been received but this does not constitute acceptance of the Order.


f.  The Supplier will confirm acceptance of an Order in writing, at which point the Supplier’s contract with the Customer for the supply of the Services in that Order shall come into existence.


g.  If the Supplier cannot accept the Order, it will confirm this in writing to the Customer and the Order will not be processed any further. If the Supplier has already received payment from the Customer, it will promptly refund the Customer.


h.  The Supplier’s contract with the Customer for the supply of the Services comprises the Order, these Terms and anything else the Supplier expressly agrees in writing (Contract).


i.  Any descriptions of the Services contained on the Website are only for illustrative purposes and do not form part of the Contract

j.  The Supplier may amend the Services Specification as required by law, or to comply with any relevant regulatory obligations.


k.  Separate terms and conditions apply to the use of the Website. Those terms and conditions can be found here:


l.  The Contract is made in the English language only.


m.  The Supplier’s contact details are as follows:


i.  Email Address:

ii.  Postal Address: Alpha Works, Alpha Tower, Suffolk Street, Queensway, Birmingham, B1 1TT

iii.  Telephone Number: 0800 002 5801


2.       Charges


2.1.         The Charges for the Services shall be calculated in accordance with the Standard Services Charges.


2.2.         The Charges for Services do not include expenses incurred by the Supplier’s staff or sub-contractors such as hotel, food, travel and similar expenses, or any other third-party costs which the Supplier incurs in providing the Services. The Supplier shall be entitled to recover all of these from the Customer but will agree such expenses with the Customer in advance of them being incurred.


2.3.         The Supplier may charge amounts in addition to the Charges if the Customer requests any change to the Services after the commencement of the Contract, if the Customer fails promptly to provide any instructions or Customer Materials required by the Supplier for the supply of the Services, or for any reason which is due to any other act or omission of the Customer.


2.4.         The Supplier reserves the right to change the Standard Services Charges by giving at least two months’ written notice to the Customer.


2.5.         Unless otherwise stated the Charges will be exclusive of VAT which the Customer shall be liable to pay to the Supplier in addition to the Charges.


2.6.         The Supplier makes all reasonable efforts to ensure that it does not make errors with the prices that the Supplier charges the

Customer. For example, before the Supplier accepts the Order, the Supplier usually tries to check the price against its price list in force at the time of the Order. However, if an error has been made and the price in the price list is lower than the price in the Order, then the Supplier will charge the Customer the price on the price list (being the lower amount) or the Supplier will provide a refund in

respect of such amount if the Customer has already made payment. If an error has been made and the price in the price list is higher than the price in the Order, the Supplier will contact the Customer to confirm how the Customer would like to proceed and whether the Customer would like to proceed at the higher price or whether the Customer wishes to cancel the Order (in which case the Supplier

will promptly refund any payments already made by the Customer).


3.       Invoicing and Payment

3.1.         The Customer will pay the Charges and other expenses in advance via the Website or Invoice at the time it places its Order unless otherwise agreed. The Website accepts most major credit and debit cards.


3.2.         The Supplier shall be entitled to raise invoices for the Charges in advance on a monthly basis.


3.3.         The Customer will pay the Supplier within 30 days of receiving the Supplier’s invoice. The Supplier accepts payment using a credit and debit card or via bank transfer/payment with the details provided on invoice.


3.4.         Payment shall be treated as made once the Supplier receives cleared funds.


3.5.         Time for payment of the Charges shall be ‘of the essence’.


3.6.         All payments must be made by the Customer without any deduction or set-off.


3.7.         If any amounts owed by the Customer to the Supplier become overdue, then (without compromising any other rights or remedies available to the Supplier), the Supplier:


a.  shall be entitled to charge interest upon such amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998


b.  may suspend the supply of any further Services, and any services under any other contract between the Supplier and the Customer, until the overdue amounts are paid in full, and/or


c.  may terminate the Contract.


3.8.         The Customer is responsible for all reasonable costs and expenses incurred by the Supplier in relation to the recovery by the Supplier of any amounts owed to it by the Customer.


4.       Supply of Services

4.1.         The Supplier shall use reasonable endeavours to meet any dates quoted for the supply and completion of the Services, but any such dates are approximate only, and time for the supply and completion of the Services shall not be of the essence.


4.2.         If a change is requested, the Supplier will provide a written statement to the Customer setting out:


a.  its effect on the Charges (up or down);


b.  its effect on timing under the Services Implementation Plan; and

c.  any other impact of the change.


5.       Warranties relating to services


The Supplier warrants to the Customer that the Services will be supplied:


a.  using reasonable care and skill; and


b.  in accordance with the Services Specification in all material respects.


6.       Intellectual Property Rights

6.1.         Except in relation to the Customer Materials, all intellectual property rights arising out of the Services belong to the Supplier.


6.2.         The Supplier grants to the Customer a fully paid, worldwide, non-exclusive and irrevocable licence of the intellectual property rights in section 6.1 to the extent necessary for the Customer to receive the full benefit of the Services.


7.       Obligations of Customer

7.1.         The Customer will:


a.  ensure that the Order, the Customer Materials and any other materials or information which the Customer supplies to the Supplier are complete and accurate


b.  promptly provide the Supplier with such materials and information as the Supplier requires in order to supply the Services, and


c.  comply with all applicable laws and relevant regulatory obligations.


7.2.         If the Services are to be supplied at the Customer’s premises, the Customer will:


a.  provide access to such premises and ensure that the premises are ready for the supply of the Services


b.  provide suitable facilities for the supply of the Services, and


c.  ensure such premises comply with all health and safety laws.


7.3.         If the Supplier is delayed or unable to fulfil any of its obligations under the Contract due to any act or omission of the Customer (Customer Failure), then the Supplier may rely on such Customer Failure to relieve it from its obligations under the Contract.


7.4.         To the extent that the delay or inability at section 7.3 is due to the Customer Failure, then without limiting or otherwise compromising any other rights or remedies available to it, the Supplier:


a.  may suspend the supply of Services until the Customer makes good the Customer Failure;


b.  shall not be liable for any losses, costs or expenses which the Customer suffers or incurs because of any delay or suspension which is attributable to the Customer’s Failure; and


c.  may request immediate payment by the Customer of any losses, costs or expenses which the Supplier suffers or incurs because of the Customer Failure.


7.5.         Any right of suspension under this section is additional to any rights available to the Supplier under the law of any relevant jurisdiction.


8.       Liability


8.1.         Subject to section 8.3, the Supplier is not liable to the Customer for any indirect or consequential loss, any loss of profits or any loss of business, whether arising from tort, breach of contract, indemnity or otherwise under or in connection with the Contract.


8.2.         Subject to section 8.3, the Supplier’s liability in respect of all claims, losses or damages of whatever nature, whether arising from tort, breach of contract, indemnity or otherwise, under or relating to, the Contract, shall not exceed the aggregate of the Charges paid by the Customer to the Supplier under the Contract.


8.3.         Nothing in the Contract shall exclude or limit either party’s liability for any death or personal injury caused by negligence or for any other liability which cannot be excluded or limited by law.


9.       Data Protection

9.1.         In this section the following definitions shall apply:


a.  Data protection Laws: means the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Acts 1998 and 2018 and all successor and replacement legislation, and all other laws and regulations relating to personal data and privacy.


b.  personal data, process, processed or processing, data controller, data processor, data subject and personal data breach, shall each have the meanings given to them in the Data Protection Laws.


9.2.         To the extent that the Services involve the processing by the Supplier of personal data on the Customer’s behalf, it is agreed that the Customer is the data controller and the Supplier is the data processor in respect of that personal data. The following sections set out the rights and obligations of each party.


9.3.         The Customer will comply with Data Protection Laws and will ensure that it has the necessary notices, and where appropriate necessary consents, to allow for the transfer of personal data from the Customer to the Supplier and to cover the purposes of the processing pursuant to the Contract.

9.4.         The Supplier agrees that when the Supplier is processing personal data as a data processor on the Customer’s behalf:


a.  the Supplier will comply with Data Protection Laws;


b.  the Supplier will only carry out processing on the Customer’s written instructions (which for the avoidance of doubt includes this Contract and the terms of the Order) and only for the purposes of the Services, unless the Supplier is under a legal obligation to

process personal data without the Customer’s instructions, in which case the Supplier will inform the Customer of that legal obligation prior to processing (unless prohibited to do so by law);


c.  the Supplier will ensure that any personnel (or others who process personal data on the Customer’s behalf (including any sub- processors)) are subject to a duty of confidentiality; or are under a statutory duty of confidentiality;


d.  the Supplier will take appropriate organisational and technological measures to ensure the security of the personal data appropriate to the risk presented by the processing and to protect against unauthorised or accidental access, loss, alteration, disclosure or destruction of the personal data (including those measures set out in Article 32 GDPR);


e.  the Supplier will notify the Customer without undue delay when the Supplier becomes aware of any personal data breach. The Supplier will provide all such information and assistance as the Customer may request in relation to any personal data breach;


f.  the Supplier will not transfer any personal data outside of the European Economic Area without the Customer’s prior written consent. If such consent is granted, either party shall ensure that appropriate safeguards are adopted in compliance with Data Protection Laws or the transfer is otherwise made in compliance with the Data Protection Laws in order to ensure the lawful transfer of personal data and to ensure adequate protection for the personal data;


g.  the Supplier will provide reasonable assistance to the Customer, at the Customer’s cost, (and taking into account the nature of the processing) in respect of the exercise of rights by a data subject under Data Protection Laws, including in relation to subject access requests;


h.  the Supplier will provide reasonable assistance to the Customer, at the Customer’s cost, (and taking into account the nature of the processing and the information available to the Supplier) in meeting the Customer’s obligations under Data Protection Laws including in respect of the security of processing, the notification of personal data breaches, data protection impact assessments and consultations with relevant supervisory authorities;


i.  at the end of this Contract the Supplier will, at the Customer’s option, return to the Customer or delete all personal data and the Supplier will procure the same action is taken by any sub-processors. If the Supplier or any sub-processors, are required to retain personal data by law, the Supplier will promptly inform the Customer of this in writing and this section 9 shall continue to apply to such personal data;


j.  the Supplier will immediately notify the Customer if the Supplier is asked to do anything which infringes Data Protection Laws;


k.  the Supplier will keep such information, including records of processing, to demonstrate its compliance with these sections 9.4 to 9.9 of this Contract and with Data Protection Laws and the Supplier will promptly provide the Customer with copies of such information and records on request; and


l.  the Supplier will allow the Customer, or its nominated representatives, to conduct audits of the Supplier on at least 14 days’ notice and subject to the Customer and/or its nominated representatives first entering into suitable confidentiality undertakings.

9.5.         If the Supplier wishes to change, appoint or amend any sub-processors (other than those set out in section 9.6) it will provide written notice to the Customer of the proposed changes. The Customer shall have 10 days from the date of the notice to raise (by written notice to the Supplier) any objections, on reasonable grounds, to the sub-processors named therein. If the Customer does raise objections to such sub-processors, the parties shall work together to find a reasonable alternative or to resolve the objection. If within 10 days of the notice of objection from the Customer the parties cannot find a reasonable solution, the Supplier may terminate only those Services under the Contract which cannot be supplied without the relevant sub-processors and the Supplier shall have no

liability to the Customer in respect of such termination. If the Customer does not provide notice of objection within 10 days of the date of the notice from the Supplier then the Customer will be deemed to accept the change(s) to sub-processors. In respect of any sub- processors, the Customer confirms it will enter into a written agreement with such sub-processors which include clauses required by the Data Protection Laws, but which for the avoidance of doubt are not the same as the clauses in this Contract.


9.6.         The Supplier shall remain liable to the Customer for any acts or omissions of any sub-processor.


9.7.         These sections 9.4 to 9.9 of this Contract are in addition to the obligations of each party under Data Protection Laws, and they are not intended to substitute or change those obligations.


10.     Termination


10.1.     Either party may terminate the Contract, without liability to the other party, if that other party’s business fails.


10.2.     The other party’s business will be treated for this purpose as having failed if:


a.  the other party is or appears to be unable to pay its debts as they fall due


b.  the other party makes any voluntary arrangement with that other party’s creditors


c.  (being an individual or firm) the other party becomes bankrupt


d.  (being a company) the other party becomes subject to an administration order or goes into liquidation


e.  any third party takes possession of, or enforces rights over, any of other party’s property or assets under any form of security;

f.  the other party stops or threatens to stop carrying on business;


g.  the other party suffers any process equivalent to any of these, in any jurisdiction; or


h.  the terminating party reasonably believes that any of the events mentioned above are about to occur and the terminating party notifies the other party accordingly.

10.3.     Without compromising any other rights or remedies available to it, the Supplier may terminate the Contract without any liability to the Customer if:

a.  the Customer fails to pay any amount under the Contract when due; or


b.  the Customer commits a material breach of the Contract and fails to rectify the breach within 5 working days.


10.4.     Upon termination of the Contract, however caused, and without compromising any other rights or remedies available to the Supplier, the Customer shall pay to the Supplier on demand:


a.  all Charges and other sums due but unpaid at the date of such demand, together with any interest accrued according to the terms of section 3.7; and


b.  any Charges under any invoice which the Supplier raises after termination, relating to any Services which have been supplied prior to termination, but for which the Supplier had not yet raised an invoice before termination.

10.5.     Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.


10.6.     Any term of the Contract which is specifically stated to continue or which, by its very nature, is intended to continue after termination of the Contract, shall continue to bind the parties following termination or expiry of the Contract.


11.     Events beyond the reasonable control of the Supplier (‘Force majeure’)


11.1.     The Supplier shall not be liable to the Customer for any failure or delay in performing any of its obligations to the extent that such failure or delay is caused by an event beyond its reasonable control.


12.     General

12.1.     The Contract represents the entire agreement between the parties in relation to the subject matter and supersedes all previous agreements, representations or understandings between the parties. The parties agree that they shall have no rights or remedies in relation to any representation or warranty that is not included in the Contract.


12.2.     The Customer shall not assign, sub-contract, delegate, or otherwise transfer any of its rights or obligations under the Contract without the prior written consent of the Supplier.


12.3.     If any provision of these Terms is held by a competent authority to be invalid or unenforceable, in whole or in part, the validity of the other Terms and of the remainder of the provision in question will not be affected. Every provision is severable from every other.


12.4.     No single or partial exercise or failure or delay in exercising any right, power or remedy by a party under the Contract, howsoever arising, shall operate as a waiver by that party of, or impair or preclude any further exercise of that right, power of remedy. To be valid and effective, any waiver must be in writing.


12.5.     Unless otherwise expressly stated, nothing in the Contract will create or confer any rights or other benefits pursuant to the Contracts (Rights of Third Parties) Act 1999 in favour of any person other than a party to the Contract.


12.6.     Any written notice under these Terms will be deemed to have been sufficiently served if posted by pre-paid official post, couriered, faxed on receipt of successful answerback, or if sent by e-mail (but in this case only on evidence of successful transmission and only if the parties have regularly communicated on contract matters by e-mail).


12.7.     The Contract will be governed by the law of England, and the parties submit to the exclusive jurisdiction of the English courts.